Reactive Maintenance Services
MSL offer a comprehensive reactive maintenance service
which includes:
- 24/7 dedicated reactive maintenance helpdesk manned by MSL trained staff.
- National reactive maintenance coverage by skilled, multi trade and specialist MSL operatives and approved contractors.
- Transparent and competitive reactive maintenance rates.
- MSL’s online customer web portal which allows 24 hour tracking of jobs.
- Customer satisfaction surveys on all jobs plus selective site visits to monitor the quality of service and workmanship.
- Management information to provide customers with analysis of their spend by location, trade and response time.
With MSL you can be rest assured that your property is
maintained with the minimum of disruption to you and your
clients and customers. The MSL operations team monitor
the quality of service and workmanship of it’s operatives
and approved contractors to ensure they meet the high
standards set by MSL.
MSL’s reactive maintenance service covers the following
trades.
| Core Trades | ||
|---|---|---|
| Building | Electrical | Joinery/Carpentry |
| Plastering | Plumbing | Painting/Decorating |
| Roofing | Brickwork | Flooring |
| Additional Trades | |
|---|---|
| Gas Works | Locksmiths |
| Jetting/Drainage | Glazing and Boarding |
| Floor Cleaning | Air Conditioning |
| Asbestos Removal | Fencing & Gates |
| Fabrication | Heating / Ventilation |
| Fire Extinguishers | Welding |
| Shutters and Grilles | Graffiti Removal |
| Pest Control | Security Services |
MSL’s reactive maintenance customers include retail and other multi outlet
businesses nationwide.
MSL response times:
- 2 hour response time for any core trade to any location for extreme emergencies.
- 4 hour, same day or next day service for urgent works.
- 3-5 day service for non urgent works and general remedial works.
The MSL fleet of vehicles is monitored by the Fleetmatic
tracker system to ensure a swift response at all times.
Further Information & services