MSL Helpdesk

When a problem occurs, customers of MSL are reassured to know that calls are answered by their dedicated customer services co-ordinator. Their knowledge and experience of individual customers requirements ensure that all calls are dealt with efficiently and that service teams are despatched in the required response times.

All helpdesk staff have in depth knowledge of building maintenance and undergo continuous training to ensure that levels of service are improved. Each customer services representative takes ownership of every job from the initial call through to completion of the job.

Helpdesk staff have the ability to deal with the majority of maintenance issues but in the event that a problem needs further consideration MSL have an internal escalation procedure in place to ensure that customers always have access to experienced staff and a solution to their problem.

Enhanced helpdesk services are available on request, such as running your maintenance helpdesk for out of hours calls, or running an entire outsourced helpdesk and maintenance service 24 hours a day - in your company name if required.