MSL Helpdesk
When a problem occurs, customers of MSL are reassured
to know that calls are answered by their dedicated customer
services co-ordinator. Their knowledge and experience of
individual customers requirements ensure that all calls are
dealt with efficiently and that service teams are despatched
in the required response times.
All helpdesk staff have in depth knowledge of building
maintenance and undergo continuous training to ensure
that levels of service are improved. Each customer services
representative takes ownership of every job from the initial
call through to completion of the job.
Helpdesk staff have the ability to deal with the majority of
maintenance issues but in the event that a problem needs
further consideration MSL have an internal escalation
procedure in place to ensure that customers always have
access to experienced staff and a solution to their problem.

Enhanced helpdesk services are available on request, such
as running your maintenance helpdesk for out of hours
calls, or running an entire outsourced helpdesk and
maintenance service 24 hours a day - in your company
name if required.
