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MSL Property Maintenance Helpdesk
The MSL helpdesk is split into a number of teams responsible for
following property maintenance works from the initial instruction to completion of works. In addition the teams
are responsible for appointing the contractor, contacting the store with information as needed and
contacting the client with any further information.
All helpdesk operations are handled in-house 24 hours a day either through day time, evening or
out of hours staff; your call will always be answered by a MSL employee.
Our helpdesk staff have in-depth knowledge regarding property maintenance and are
able to offer advice on requirements for particular tasks. We carry out extensive
in-house training on customer care and geographical knowledge to ensure the highest
level of service.
All our staff are here to help you. In the event that an enquiry needs following up further,
MSL have an escalation procedure in place from helpdesk to commercial and operations managers through
to the directors.
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