Customer Service
MSL value and act upon the comments of all it’s customers
which are obtained through:
- Customer satisfaction surveys completed for all works
- Selective site visits to inspect and report on service and quality of workmanship
- Regular client review meetings
Integral to the MSL service is the 24 hour helpdesk,
customer web portal system and the management
information package giving clients detailed reports at the
click of a button.
Customer Care
The name "MSL" has been re-defined and embodied in the mission statement which is at the core
of MSL's customer care and service values.
M - Maintenance
S - Service
L - Long term relationships
S - Service
L - Long term relationships
Mission Statement
MSL's goal is to be the premier property MAINTENANCE company within the UK. MSL will be recognised for delivering the highest levels of customer SERVICE and customer satisfaction to establish LONG TERM RELATIONSHIPS with its customers.This is achieved by:
- Teamwork and enthusiasm of all staff who recognise their role and responsibility in exceeding the customers service requirements.
- Continuing investment in management systems and in the training and development of staff to drive continuous improvement in the quality of work and customer service.
- A commitment to developing relationships with approved contractors and supply partners based on mutual trust and integrity.
- Listening and responding to customers to give innovative and cost effective solutions to their building maintenance requirements.
- Ensuring that the highest levels of health & safety are adhered to and minimising the impact of the company’s activities upon the environment.